Reservations and Communications Specialist

  • Remote
  • Full Time
  • Rustic Pathways
  • Mid Level

About the Company

Rustic Pathways is a student travel organization offering the world's finest experiential education, community service, and adventure programs. Our experiences range from kava ceremonies in Fiji to zip-lining through the rainforest canopies of Costa Rica, from building schools in rural Tanzanian villages to scuba diving the Great Barrier Reef.  We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

Reservations & Communications Specialist

Are you seeking an exciting position where you can join a team of innovative and inspired individuals? If so, we would like to talk to you! 

Rustic Pathways is searching for a Reservations & Communications Specialist.

We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity, and who are enthusiastic about joining a dynamic team! 

We pride ourselves on the service we deliver and that all begins with the dedication of our team. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. 

Department & Position Summary

In this position, you will manage a large volume of calls throughout the shift.  You will be contacting our guests to provide pre-arrival assistance, as well as answer any questions or concerns during their stay.  You should be comfortable at suggesting and completing reservations as well as be able to describe our offerings, and benefits in a detailed, fun, and informative manner.

Minimum Requirements

  • Excellent and unwavering customer service
  • Must be fluent in English
  • Legal work authorization for employment in the United States is required.
  • Must be able to analyze situations and make suggestions that meet and exceed expectations.
  • Ability to analyze, prioritize, organize, multi-task, and follow up with a strong sense of urgency.
  • Excellent interpersonal and communication skills, both in-person and by telephone.
  • Strong working knowledge of computers including but not limited to Microsoft Office and Salesforce.
  • Skills and ability to learn and master multiple software systems.
  • 1-2 years experience in an administrative setting
  • Previous experience in Reservations, Sales and Marketing is strongly preferred.


Work and Environmental Conditions: 

This position is remote.

What are the perks & benefits you can expect?

  • Ability to experience our programs through our friends and family offerings
  • Highly competitive salaries and incentives
  • Giving back to the community through special events
  • Team of friendly, warm, professional, and very upbeat employees

Rustic Pathways offers health, life, dental, and vision, along with paid holiday, and paid vacation.

Want to know more about working for Rustic Pathways? Visit us on YouTube, TikTok, Instagram, Twitter, Facebook, or LinkedIn

Rustic Pathways is an equal opportunity employer. We celebrate diversity. We have committed to creating an inclusive environment for all employees.

Equal Employment

Rustic Pathways is committed to providing equal employment opportunities to all persons and maintaining a work environment that is free of harassment and discriminatory conduct. All employment decisions at Rustic Pathways are made without regard to race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other class protected by law. Rustic Pathways takes all allegations of discrimination, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted.

At-Will Notice

Each employee of Rustic Pathways is employed “at will,” which means either the Company or the employee may terminate the employment relationship at any time, for any or no reason, with or without advanced notice. No individual or representative of the Rustic Pathways can change this at-will relationship absent a specific, written contract signed by the Company’s Chief Executive Officer or designee.

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