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Tanzania Program Manager

Tanzania Program Manager

at Rustic Pathways

Rustic Pathways is a student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica, the high Atlas mountains to the Great Barrier Reef, and many places in between. We provide superior quality travel and service in some of the most welcoming countries for students around the world. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places strong emphasis on the safety and well-being of our students and staff. We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

The Position:

Program Managers are primarily tasked with contributing to high quality program delivery.  You are responsible for contributing toward success in all aspects of operations in country including program development, safety compliance, risk management, staffing and training, budget management, community relations and service, emergency response, and liaising between RP headquarters & your country of operations. You help to facilitate programs in Tanzania across all program types including Student Travel, Gap Year Travel, Group Travel, and Family Travel. This entails being available to respond to staff and students issues 24 hours a day throughout the duration of programs in country. As a member of our Country Management Team, you must embody the Rustic Pathways’ mission, vision, and values and instill them in the Program Leaders you help train and manage. In this position you will have the great opportunity to positively impact the lives of the students on your programs and to effect the personal and professional development of Program Leaders.

Responsibilities:

  • Maintain the integrity of the overall program operation in line with Rustic Pathways' mission, vision, and values
  • Ensure all students have safe, positive, and transformative experiences in your country
  • Lead a number of programs throughout the year when there are not overlapping programs in country
  • Support program development, implementation, and management.
  • Implement community service projects inline with company expectations
  • Contribute to staff hiring, training, development, and evaluation for Program Leaders
  • Ensure a successful working relationship with local partners and local authorities
  • Respond professionally and appropriately to emergencies and incidents that arise in country be they medical, mental health, behavioral, logistical, natural disaster etc.
  • Contribute to other company goals and initiatives includes sales, marketing, and other duties to be discussed.
  • Deliver specialized program-specific curriculum  
  • Manage day-to-day program logistics, financial responsibilities, and administrative tasks
  • Demonstrate responsible leadership and judgment

You will report to the Country Director - Tanzania  who will evaluate your performance according to the following metrics:

Outcome Metrics (75%)

  • Timely compliance with directives from the Country Management Team
  • Demonstrated situational and cultural adaptability evidenced by successful management of diverse, challenging, and quickly evolving situations
  • Program quality as measured by Net Promoter Scores & Student and Community Feedback

Team-Work Metrics (25%)

  • Motivational leader, coachable learner
  • Communicate with equal effectiveness across cultures
  • You are a net positive contributor to team morale
  • Embody the Mission, Vision, and Values of Rustic Pathways

Job Qualifications

  • Years of Experience: 2+ years of relevant experience in service learning, tourism, outdoor leadership, youth mentorship, experiential education and/or travel management.
  • Education: Bachelor’s degree from an accredited college or university OR equivalent work experience

Required Experience:

  • Travel, leadership, and/or education with high school students.
  • Professional working proficiency in English and additional language(s) preferred including KiSwahili.
  • CPR & First Aid Certification / Wilderness First Responder certification preferred
  • Significant experience living, working, studying, and / or traveling in Tanzania and / or East Africa preferred.

Knowledge, Skill, and Abilities:

  • ​Travel, learning, education, background preferred
  • Excellent communication skills
  • Appreciation for diversity in cultures and experiences
  • Understands the value of experiential education and travel for high school students
  • Passion for discussion-based learning and helping students make meaning of their experiences
  • Adaptable and flexible personality
  • Eager to learn from colleagues
  • Enjoys open collaboration and teamwork
  • Interested in a fast-paced, rapidly developing role with opportunity for growth and ownership
  • Patient, enthusiastic, analytical, flexible, and solution-oriented
  • Able to maintain excellence under pressure and ever-changing conditions

Work and Environmental conditions: 

This position is primarily based in a remote setting. The work pace for this position is at a continual fast pace where work is required for more than 4 hours at a time. Low supervision from managers and social interaction required frequently. This position is often traveling 25% - 50% of the time and will require the majority of the year working in the country of operation.

This position requires such physical abilities as sitting for computer and phone work, lifting 20-50 lbs occasionally, standing, kneeling, climbing, and walking in an outdoor setting and visiting program sites.

The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, heights, or other hazards. All remains the same for any additional requirements for training, protective clothing, or monitoring.
 

Location

Tanzania

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