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Balkans Country Director

Balkans Country Director

at Rustic Pathways

 

The Position

Country Directors are responsible for ensuring success of all aspects of operations in country including high quality programming, safety compliance, risk management, staffing and training, financial management, community relations, emergency response, local regulatory compliance, and liaising between RP headquarters & your country of operations. You create, develop, implement, and maintain all programs in your country for our open-enrollment, gap, groups, and spring break programs. This entails being available to respond to staff and students issues 24 hours a day throughout the duration of all programs.  Country Directors embody and implement the Rustic Pathways’ mission, vision, and values. You oversee a team of staff and are responsible for creating a productive and positive work environment among your country’s team. You have the opportunity and great responsibility to engage with amazing communities and change the lives of youth and staff across the globe.

Responsibilities

  • Maintain the integrity of the overall program operation in line with Rustic Pathways' mission, vision, and values
  • Ensure all students have safe, positive, and transformative experiences in your country
  • Oversee all program development, implementation, and management.
  • Deliver programs that meet Rustic Pathways student learning goals in line with curricula developed by the Manager of Student Learning
  • Implement and maintain all safety protocols and procedures from Director of Global Safety & Risk Management
  • Implement community service projects with guidance from the Director of Global Community Service
  • Ensure compliance with local regulation and customs
  • Manage staff hiring, training, and evaluation for local and international staff
  • Manage country finances including timely delivery of comprehensive program and managerial budgets, expense reporting, and budget analysis
  • Ensure a successful working relationship with local partners and local authorities
  • Uphold and enforce company policies and procedures
  • Ensure adequate follow-up to complaints and proper case management
  • Respond professionally and appropriately to emergencies and incidents that arise in country be they medical, mental health, behavioral, logistical, natural disaster etc.

You will report to the Director of Global Program Operations who will evaluate your performance according to the following metrics:

Outcome Metrics (75%)

  • Timely compliance with directives from all global-level members of the Program Operations Management Team
  • Demonstrated situational and cultural adaptability evidenced by successful management of diverse, challenging, and quickly evolving situations
  • Program quality as measured by Net Promoter Scores & Student and Community Feedback
  • Overall financial management

Team-Work Metrics (25%)

  • Motivational leader, coachable learner
  • Communicate with equal effectiveness across departments as across cultures
  • You are a net positive contributor to team morale
  • Embody the Mission, Vision, and Values of Rustic Pathways

Job Qualifications

  • Years of Experience: 3+ years of leadership experience in education, experiential education and/or travel management.
  • Education: Bachelor's degree in Business Administration, Hospitality, Travel & Tourism, Non-Profit Management, or other related field, or a combination of education and business experience

Required Experience:

  • Travel, leadership, and/or education with high school students.
  • Professional working proficiency in English and additional language(s) preferred including Bosnian, Croatian, Serbian
  • CPR & First Aid Certification / Wilderness First Responder certification preferred
  • Significant experience living, working, studying, and / or traveling in Balkans region preferred

Knowledge, Skill, and Abilities

  • Travel, learning, education, and/or business background preferred
  • Personal experience in student travel (as student or leader) preferred
  • Passion for international travel
  • Appreciation for diversity in cultures and experiences
  • Understands the value of experiential education and travel for high school students
  • Adaptable and flexible personality
  • Eager to learn from colleagues
  • Enjoys open collaboration and teamwork
  • Interested in a fast-paced, rapidly developing role with opportunity for growth and ownership

Location

Majority of year to be spent in the Balkans region developing and overseeing operation of new programs. Some time may be spent working remotely to be discussed with Director of Global Program Operations.

Equal Employment

Rustic Pathways is committed to providing equal employment opportunities to all persons and maintaining a work environment that is free of harassment and discriminatory conduct. All employment decisions at Rustic Pathways are made without regard to race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other class protected by law. Rustic Pathways takes all allegations of discrimination, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted.

At-Will Notice

Each employee of Rustic Pathways is employed “at will,” which means either the Company or the employee may terminate the employment relationship at any time, for any or no reason, with or without advanced notice. No individual or representative of the Rustic Pathways can change this at-will relationship absent a specific, written contract signed by the Company’s Chief Executive Officer or designee.

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