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Group Travel Account Manager

Group Travel Account Manager

Rustic Pathways is:

  • A student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs.
  • Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica, the high Himalayan mountains to the Great Barrier Reef, and many places in between.
  • Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places strong emphasis on the safety and well-being of our students and staff.
  • We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

The Group Travel team is looking for individuals with:

  • A passion for international travel in off-the-beaten-path locations
  • Experience with education through teaching,  travel, leader on a student travel program, or in a previous professional capacity
  • An academic and supportive tone reflecting your passion for education
  • A relentless persistence in supporting your clients to ensure an excellent pre- and post- travel experience
  • Connections in the international Singapore school network, allowing your knowledge of the local market and education system to better meet your clients' needs
  • Excitement for collaborating with educators to find (or customize!) their perfect program
  • Creativity and interest in compiling the perfect package of recruitment materials for each client (leveraging materials prepared or customized by our design team)

Do I need to have a background in experiential education and student travel?

The answer to this is Yes and No…

YES!

That’s great - we love meeting like-minded people.  You probably:

  • Have a ton of first-hand experience and passion for this industry, and you’re looking for a non-school-based environment that still allows you to share your passion for travel, education, and philanthropy.
  • Are looking for a career path, a steady paycheck and benefits, and the opportunity to increase your annual salary through commission by hitting or exceeding your individual client retention and growth targets
  • You have the self-drive to achieve success - your entrepreneurial spirit drives you to exceed expectation by working creatively, efficiently, and professionally despite a remote workspace

NO...

That’s ok - you probably:

  • Have a few years of experience in an educational or travel related role, or maybe as an educator yourself, and are looking for a position that aligns with your experience and provides an opportunity to sell a product you’re passionate about.
  • May have an existing network of clients, friends, or colleagues  that will be excited to work with you in your new role at Rustic Pathways
  • Are looking for a career path, a steady paycheck and benefits, and the opportunity to increase your annual salary through commission by hitting or exceeding your individual client retention and growth targets
  • You have the self-drive to achieve success - your entrepreneurial spirit drives you to exceed expectation by working creatively, efficiently, and professionally despite a remote workspace  

Responsibilities:

  • Become an expert in your clients’ needs
  • Support your territory’s sales rep in closing new deals, so you’re already informed on the client’s needs and prepared to exceed their expectations.
  • Support your clients proactively on a daily basis to ensure their smooth enrollment and preparation for travel
  • Support clients before, during, and after their trip effectively for annual retention.
  • Meticulously update your CRM files
  • Contribute to regional sales team success and achieving company metrics as needed.

Job Qualifications:

  • Experience: 1 - 5 years. Expectations and compensation commensurate with experience.
  • Location: Singapore or other Southeast or East Asian city preferred, with a willingness to travel approximately 25% of the time pending client needs, your home location, and the territory you are responsible for.
  • Education: Bachelor’s degree from an accredited college or university or equivalent work experience with some college.

Knowledge, Skills, and Abilities:

  • Travel,  Learning, Education, or Account Management background preferred.
  • Personal experience in student travel (as student or leader).
  • Passion for international travel.
  • Appreciation for diversity in cultures and experiences.
  • Understands the value of experiential education.
  • Adaptable and flexible personality.
  • Eager to learn from colleagues and enjoys open collaboration and teamwork
  • Interested in a fast-paced, rapidly developing role with opportunity for growth and ownership.
  • Self-driven, able to maintain productivity and efficiency in a remote work environment.
  • Excellent written and oral communication and interpersonal skills.
  • Clear and concise presence on phone and email communication.
  • Comfortable with making presentations in front of large groups.
  • Proficiency with Microsoft Office Suite and Google Apps

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • 401(k) plan
  • Great people united around the company mission

Equal Employment

Rustic Pathways is committed to providing equal employment opportunities to all persons and maintaining a work environment that is free of harassment and discriminatory conduct. All employment decisions at Rustic Pathways are made without regard to race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other class protected by law. Rustic Pathways takes all allegations of discrimination, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted.

At-Will Notice

Each employee of Rustic Pathways is employed “at will,” which means either the Company or the employee may terminate the employment relationship at any time, for any or no reason, with or without advanced notice. No individual or representative of the Rustic Pathways can change this at-will relationship absent a specific, written contract signed by the Company’s Chief Executive Officer or designee.

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