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IAH - Unaccompanied Minor Coordinator (Summer 2019)

IAH Unaccompanied Minor Coordinator (Summer 2019) at Rustic Pathways 

The Company

Rustic Pathways is a student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica to Australia's Great Barrier Reef, and many places in between. We provide superior quality travel and community service in some of the world's most welcoming countries for students. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places strong emphasis on the safety and well-being of our students and staff. We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

The Position

Unaccompanied Minor (UM) Coordinators work directly with our students 14 and younger who are flying alone on their domestic flights to and from one of our gateway airports – IAH Houston International Airport.  They receive special permission from the airline to go behind security to pick up UM students at their arrival gate and deliver them to the international airline check in desk.  Upon the students’ return to the U.S., the UM Coordinator meets them at the international arrivals area and gets them checked in with their airline for their domestic flight home.  The UM Coordinator does beyond security with the student and sits with him/her at the gate until the flight boards.

This person eases the airport hustle and bustle as the unaccompanied minor students begin and end their Rustic Pathways programs. UM Coordinators must be able to coordinate, track, and account for every unaccompanied minor student in the airport. They must also keep track of flight information for the domestic and international flights our students travel on. UM Coordinators are usually the first people our younger students meet at the airport. They impact our families by calming fears, explaining processes,, getting students excited for the amazing opportunity ahead of them, and guiding everyone involved as students depart for their program and return to the US.

Responsibilities:

You will work with other UM Coordinators,  Airport Coordinators and Flight Leaders at your assigned airport to accomplish the following:

  • Protect the safety of students and abide by Rustic Pathways’ zero tolerance policy for inappropriate behavior.
  • Monitor student domestic flights for early arrivals, delays or cancellations.
  • Complete UM paperwork with the airline and acquire a gate pass (if possible.)
  • Escort unaccompanied minor students through the airport from arrivals gates to the international airline check in desk.
  • Escort unaccompanied minor students through the airport from the international return area to their domestic airline check in desk and through security to their gate.
  • Wait at the gate with the student until his/her domestic flight departs on return days.  (This may require staying later than expected if flights are delayed.)
  • Provide clear instructions and directions to our students about airport procedures including check-in, security checks, and departure and arrival gates.   
  • Account for every unaccompanied minor student on the group flight that is departing and arriving that day.
  • Follow and implement all safety procedures and policies during interactions with students and potentially their parents.
  • Keep the other UM Coordinators, Airport Coordinators, Flight Leaders and Rustic Pathways office staff updated on student well-being and flight information.
  • Respond calmly to issues as they arise.
  • Act as a role model and mentor for our students by embodying RP’s mission, vision, and values
  • Other duties as required and assigned.

Job Qualifications:

Years of Experience: At least 1-2 years work with middle and/or high school students.  At least 1-2 years of relevant logistics or event planning experience. At least 1-2 years of experience in a customer service environment.

Requirements:

  • Must be at least 22 years of age or older by June 4, 2019
  • Must provide own transportation to/from work at IAH Houston International Airport.
  • Must live within 30 minutes from airport for quick transportation and access to work each day.
  • Must be able to work beyond the normal schedule given to accommodate students who are delayed in the airport. This may require an overnight stay at a hotel.
  • Professional working proficiency in English required.
  • Must complete online training in April/May.
  • Must attend in-person training at respective airport in May.

Experience in the following areas:

  • Personal experience in International travel (as student, leader, or for pleasure)
  • Relevant teaching, leadership, volunteer, or youth counseling experience.
  • Organizing, coordinating, managing logistics or events.

Knowledge, Skills, and Abilities:

  • Excellent verbal and interpersonal communication skills.
  • Effective customer service capabilities.
  • Able to maintain excellence under pressure and ever-changing conditions.
  • Patient, enthusiastic, and solution-oriented.
  • Sound knowledge of domestic & international travel trends.
  • Understands airport procedures including check-in, security checks, onsite ticket re-booking, and departure and arrival procedures.   
  • Passion for international travel and appreciation for diversity in cultures and experiences.
  • Understands the value of experiential education and travel for high school students.

Location:

Work from one of our gateway airports - IAH - on departure and arrival days of our student group flights. Schedules will vary each week depending on departure and arrival schedules.

Rustic Pathways is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If an applicant needs reasonable accommodation when applying for this position, please email careers@rusticpathways.com.

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