JFK - Unaccompanied Minor Coordinator (Summer 2018)

JFK - Unaccompanied Minor Coordinator (Summer 2018) at Rustic Pathways

The Company

Rustic Pathways is a student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica to the Great Barrier Reef, and many places in between. We provide superior quality travel and service in some of the most welcoming countries for students around the world. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places strong emphasis on the safety and well-being of our students and staff. We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

The Position

Unaccompanied Minor (UM) Coordinators work directly with our students 14 and younger who are flying alone on their domestic flights to and from one of our gateway airports – Kennedy International Airport. This person eases the airport hustle and bustle as the unaccompanied minor students begin and end their Rustic Pathways programs. UM Coordinators must be able to coordinate, track, and account for every unaccompanied minor student in the airport. They must also keep track of flight information for the domestic and international flights our students travel on. UM Coordinators are usually the first people our families meet at the airport. They impact our families by calming fears and trepidations, getting students excited for the amazing opportunity ahead of them, and guiding everyone involved as students depart for their program and return to the US.

This is a seasonal, non-exempt position. Hours scheduled for this airport on Tuesday, Wednesday and Fridays.

Responsibilities:

You will work with our Airport Coordinators and Flight Leaders at your assigned airport to accomplish the following:

Safely escort unaccompanied minor students through the airport from arrivals gates and departure gates.
Provide clear instructions and directions to our students about airport procedures including check-in, security checks, and departure and arrival gates.
Account for every unaccompanied minor student on the group flight that is departing and arriving that day.
Guide, protect, and support all students in your group.
Follow and implement all safety procedures and policies during interactions with students and potentially their parents.
Keep the Airport Coordinators, Flight Leaders and Rustic Pathways office staff updated on student well-being and flight information.
Respond calmly to issues as they arise.
Act as a role model and mentor for our students by embodying RP’s mission, vision, and values
Other duties as required and assigned.

Job Qualifications:

Years of Experience: At least 2-3 years of relevant teaching, leadership, volunteer, youth counseling, and logistics planning experience. At least 2-3 years of experience in a customer service environment.

Requirements:

Must be at least 22 years of age or older by May 15, 2018
Must provide own transportation to/from work at one of our gateway airports - Kennedy International Airport
Must live within 30 minutes from JFK for quick transportation and access to work each day.
Must be able to work beyond the normal schedule given to accommodate students who are delayed in the airport. This may require an overnight stay at a hotel.
Professional working proficiency in English required.

Experience in the following areas:

Personal experience in International travel (as student, leader, or for pleasure)
Relevant teaching, leadership, volunteer, or youth counseling experience.

Knowledge, Skills, and Abilities:

Excellent verbal and interpersonal communication skills.
Effective customer service capabilities.
Able to maintain excellence under pressure and ever-changing conditions.
Patient, enthusiastic, and solution-oriented.
Sound knowledge of domestic & international travel trends.
Understands airport procedures including check-in, security checks, onsite ticket re-booking, and departure and arrival procedures.
Passion for international travel and appreciation for diversity in cultures and experiences.
Understands the value of experiential education and travel for high school students.

Location:

Work from one of our gateway airports - Kennedy International Airport - on departure and arrival days of our student group flights. Schedules will vary each week depending on departure and arrival schedules.

Rustic Pathways is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If an applicant needs reasonable accommodation when applying for this position, please email careers@rusticpathways.com.

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What interests you most about the Unaccompanied Minor Coordinator position? (Be specific and thorough in your response.)*

Describe any experience you have that is related to the UM Coordinator role. (Be specific and thorough in your response.)*

Describe any leadership, mentorship, teaching or training experience you have with high school students. (Be specific and thorough in your response.)*

Do you live within 30 minutes from the airport for quick transportation and access to work each day?*

UM Coordinators must be available to start June 5th and to work until August 15th. (Each airport has a different weekly schedule, but the main summer start and end dates are the same.) Are you able to work during this ENTIRE time frame?*

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Are you able to perform the essential job functions of the Unaccompanied Minor Coordinator position for which you are applying with or without reasonable accommodation?

Note: We comply with the Americans with Disabilities Act and consider reasonable accommodation that may be necessary for qualified applicants/employees to perform essential job functions.*

Applicant Authorization:

I hereby authorize Rustic Pathways to thoroughly investigate my references, work record, education and other matters related to my suitability for employment and, further, authorize the prior employers and references I have listed to disclose to Rustic Pathways any and all letters, reports, and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release Rustic Pathways, my former employers, and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.*

Applicant Authorization:

I understand that if I am selected for hire, it will be necessary for me to undergo a background check in order to be considered for employment with Rustic Pathways.*

Applicant Statement:

In the event of my employment with Rustic Pathways, I understand that I am required to comply with all rules and regulations of Rustic Pathways.

If hired, I understand and agree that my employment with Rustic Pathways is at-will, and that neither I, nor Rustic Pathways is required to continue the employment relationship for any specific term. I further understand that Rustic Pathways or I may terminate the employment relationship at any time, with or without cause, and with or without notice. I understand that the at-will status of my employment cannot be amended, modified, or altered in any way by any oral modifications.*

Applicant Statement:

I understand that the safety of students and staff is extremely important to Rustic Pathways and that Rustic Pathways is committed to ensuring a safe working environment. I understand that I, and every employee, have a responsibility to prevent accidents and injuries by observing all safety procedures and guidelines and following the directions of my site supervisor. I understand and agree to comply with federal, state, and local regulations related to on-the-job safety and health.

I hereby certify that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.

I understand that if I am selected for hire with the Rustic Pathways USA company, it will be necessary for me to provide satisfactory evidence of my identity and legal authority to work in the United States, and that federal immigration laws require me to complete an I-9 Form in this regard.

I understand that if any term, provision, or portion of this Agreement is declared void or unenforceable, it shall be severed and the remainder of this Agreement shall be enforceable.*

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JFK - Unaccompanied Minor Coordinator (Summer 2018)

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