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Regional Director of Operations for Southeast Asia

Regional Director of Operations for Southeast Asia
at Rustic Pathways

Rustic Pathways is a student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica, the high Himalayan mountains to the Great Barrier Reef, and many places in between. We provide superior quality travel and service in some of the most welcoming countries for students around the world. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places a strong emphasis on the safety and well-being of our students and staff. We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

The Position
The Regional Director of Operations for Southeast Asia is responsible for ensuring the success of
all back-office management in Rustic Pathways’ companies in Southeast Asia, including
responsibility for local legal compliance, annual business and tax filings, finance and accounting,
human resources, and operational support. Rustic Pathways has established companies in Thailand,
Laos, Myanmar, and Cambodia. The Regional Director of Operations for Southeast Asia manages a
team in Thailand that provides shared back-office services for Rustic Pathways’ companies across
Southeast Asia, including support for bookings management, HR compliance, and finance and
accounting. In addition to back-office management, the Regional Director of Operations for
Southeast Asia will work closely with Rustic Pathways’ team of Country Directors and Country
Managers as they manage the successful implementation of all aspects of program delivery,
including safety compliance, risk management, program staffing, financial management,
emergency response, and training.


Responsibilities

  • Ensure compliance with all local laws in Thailand, Myanmar, Laos, Cambodia, and Vietnam
  • Manage all regulatory and tax filing with appropriate local authorities
  • Manage a team providing shared back-office services for companies in Southeast Asia including finance and accounting, human resources, and bookings management
  • Ensure compliance with all required visa regulations across companies in Southeast Asia
  • Oversee the management of three custom-built accommodations for Rustic Pathways’ clients in Thailand and Laos
  • Work closely with Country Directors to ensure successful operations of Rustic Pathways’ programs in Southeast Asia
  • Support the implementation of all company safety protocols and procedures as stipulated by the Director of Global Safety & Risk Management
  • Manage comprehensive and timely overhead cost budgets for company operations across Southeast Asia
  • Ensure a successful working relationship with local partners and local authorities
  • Build strong culture among the local companies in Southeast Asia consistent with Rustic Pathways’ mission, vision, and values

The Regional Director of Operations for Southeast Asia will report directly to the Director of Country Operations and the Vice President of Program Operations who will collectively evaluate job performance according to the following metrics:

Job Qualifications

  • Years of Experience: Ten or more years of relevant experience managing complex and geographically-dispersed teams within Southeast Asia.
  • Required Experience: Prior work within tourism, hospitality management, or education industries.
  • Education: Bachelor level degree in Business Administration, Hospitality Management, Travel & Tourism, Non-Profit Management, or other related fields, or a combination of education and business sales experience. High level of professional working proficiency in  English and Thai required.

Knowledge, Skill, and Abilities

  • Extensive experience managing large and complex teams, especially in a multi-cultural or multi-national context
  • In-depth knowledge of local labor and tax laws in Thailand
  • General knowledge of local labor and tax laws within Southeast Asia
  • Experience managing business compliance within Thailand or experience forming businesses within Thailand
  • Extensive experience with excel and accounting management software
  • Experience with Salesforce helpful, but not required
  • Appreciation for diversity in cultures and experiences
  • Understanding of the value of experiential education and travel for high school students
  • Passion for international travel
  • Adaptable and flexible personality
  • Eager to learn from colleagues
  • Collaborative team player
  • Interested in a fast-paced, rapidly developing role with opportunity for growth and ownership
  • Demonstrate strong situational & cultural adaptability
  • Motivational leader
  • Coachable and open to feedback
  • Strong communication skills with the ability to communicate effectively across cultures

Location: This position is based in Rustic Pathways’ office in Chaing Mai, Thailand.

Travel Requirements: Significant international travel is required for this position, consisting of multiple quarterly business-related trips within Southeast Asia and annual business-related trips to the United States
or other international destinations beyond Southeast Asia.

Non-Standard Hours: This position requires semifrequent non-standard working hours, including nights and weekends.

Equal Employment

Rustic Pathways is committed to providing equal employment opportunities to all persons and maintaining a work environment that is free of harassment and discriminatory conduct. All employment decisions at Rustic Pathways are made without regard to race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other class protected by law. Rustic Pathways takes all allegations of discrimination, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted.

At-Will Notice

Each employee of Rustic Pathways is employed “at will,” which means either the Company or the employee may terminate the employment relationship at any time, for any or no reason, with or without advanced notice. No individual or representative of the Rustic Pathways can change this at-will relationship absent a specific, written contract signed by the Company’s Chief Executive Officer or designee.

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