EWR - Airport Coordinator (Summer 2024)

Newark, NJ

Seasonal

Program Operations

Entry Level

Newark Airport Coordinator (Summer 2024) at Rustic Pathways

The Company

Rustic Pathways is a student travel organization that offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica to Australia's Great Barrier Reef, and many places in between. We provide superior quality travel and community service in some of the world's most welcoming countries for students. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places a strong emphasis on the safety and well-being of our students and staff. We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.

The Position

This position is for highly motivated and passionate individuals who value experiential education, international travel and thrive in often chaotic environments. This position starts at the beginning of June and will end in mid-August. Airport Coordinators work directly with our students and Flight Leaders in one of our gateway airports -- Newark International Airport in New Jersey. They ease the airport hustle and bustle as students embark on and return from their journey with us. Airport Coordinators must be able to coordinate, track, and account for every student in the airport, which can range from 40 to 200 students on our busiest travel days. They must also keep track of flight information for the domestic and international flights our students travel on. Being flexible and adaptable to ever-changing conditions regarding flight delays, cancellations, re-routings, and ticket changes are imperative for Airport Coordinators.

Airport Coordinators are usually the first person our families meet at the airport. They impact our families by calming fears and trepidations, getting students excited for the amazing opportunity ahead of them, and guiding everyone involved as students depart for their program and return to the US.

This is a seasonal, part-time (two-three days a week), non-exempt position that does not travel. This position may be asked to travel on short notice as a back-up option for sick or absent Flight Leaders.

Responsibilities

You work with another Airport Coordinator and the Flight Leaders at one of our gateway airports - Newark International Airport in New Jersey - to accomplish the following:

Protect the safety of students and abide by Rustic Pathways' zero-tolerance policy for inappropriate behavior.
Escort students throughout the airport.
Provide clear instructions and directions to our students and Flight Leaders about airport procedures including check-in, security checks, and departure and arrival gates.
Give instructions to Unaccompanied Minor Coordinators as necessary.
Account for every student on the group flight that is departing and arriving that day.
Guide, protect, and support all students on departure and return days.
Follow and implement all safety procedures and policies during interactions with students and potentially their parents.
Keep the Unaccompanied Minor Coordinators, Flight Leaders, and Rustic Pathways office staff updated on student well-being and flight information.
Respond calmly to issues as they arise.
Act as a role model and mentor for our students by embodying RP’s mission, vision, and values
Other duties as reasonably requested.

Job Qualifications:

Years of Experience: At least 2-3 years of relevant teaching, leadership, logistics planning, coordination, or a combination of work experience.

Requirements:

Must be at least 22 years of age or older by June 1.
Must provide own transportation to Newark International Airport in New Jersey.
Must live within 30 minutes of Newark International Airport in New Jersey for quick transportation and access to the airport.
Must be able to work beyond the normal schedule given to accommodate students who are delayed in the airport. This may require an overnight stay at a hotel in the event of an emergency.
In extremely rare cases, an airport coordinator may be asked to replace a no-show Flight Leader.
Professional working proficiency in English required.
Must complete online training
Must attend in-person training at Newark International Airport in New Jersey.
Basic CPR and First Aid certification required from a licensed provider. Classroom or in-person training only. Online certifications are NOT acceptable. Certifications must be submitted approximately 2 weeks before the summer start date.

Experience in the following areas:

Personal experience in International travel (as student, leader, or for pleasure).
Relevant teaching, leadership, volunteer, or youth counseling experience.
Organizing, coordinating, managing logistics or events.

Knowledge, Skills, and Abilities:

Excellent verbal and interpersonal communication skills.
Excellent organizational capabilities and highly detail-oriented.
Effective customer service capabilities.
Able to maintain excellence under pressure and ever-changing conditions.
Patient, enthusiastic, and solution-oriented.
Sound knowledge of domestic & international travel trends.
Understands airport procedures including check-in, security checks, onsite ticket re-booking, and departure and arrival procedures.
Passion for international travel and appreciation for diversity in cultures and experiences.
Understands the value of experiential education and travel for high school students.

Compensation: The hourly rate for this position is between $20 to $25 per hour.

Location:

Work from one of our gateway airports - Newark International Airport in New Jersey - on departure and arrival days of our student group flights. Schedules will vary depending on the airport location.

Equal Employment:

Rustic Pathways is committed to providing equal employment opportunities to all persons and maintaining a work environment that is free of harassment and discriminatory conduct. All employment decisions at Rustic Pathways are made without regard to race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other class protected by law. Rustic Pathways takes all allegations of discrimination, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted.

At-Will Notice:

Each employee of Rustic Pathways is employed “at will,” which means either the Company or the employee may terminate the employment relationship at any time, for any or no reason, with or without advanced notice. No individual or representative of the Rustic Pathways can change this at-will relationship absent a specific, written contract signed by the Company’s Chief Executive Officer or designee.

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References: Please enter names and contact information:*

Have you worked with Rustic Pathways before? If yes, please list your previous positions. If no, please leave blank.

Will you be 22 years of age or older by June 1?*

Will you have timely and reliable transportation to work daily?*

Airport Coordinators work from the beginning of June until mid-August. Are you able to work during this ENTIRE time frame?*

What interests you most about the Airport Coordinator position? (Be specific and thorough in your response.)*

Describe any experience you have that is related to the Airport Coordinator role. (Show that you have read the job description thoroughly and can relate your previous experience to specific responsibilities of this role. Be specific and thorough in your response.)*

Describe any leadership, mentorship, teaching or training experience you have with middle school or high school students. (Be specific and thorough in your response.)*

Describe a bad experience you have had at a US airport while traveling to an international destination. What would have made the experience better for you?*

Please list some of the countries you have visited.*

Every Airport Coordinator must hold a valid CPR and First Aid certification. Are you willing to provide proof of current certification or obtain the necessary training from a licensed provider in an in-person, classroom setting at least 2 weeks before the summer start date?*

Are you authorized to work in the United States?*

If hired, can you present evidence of your identity and legal right to live and work in the USA?*

Are you able to perform the essential job functions of the Airport Coordinator position for which you are applying with or without reasonable accommodation?

Note: We comply with the Americans with Disabilities Act and consider reasonable accommodation that may be necessary for qualified applicants/employees to perform essential job functions.*

Applicant Authorization:

I hereby authorize Rustic Pathways to thoroughly investigate my references, work record, education and other matters related to my suitability for employment and, further, authorize the prior employers and references I have listed to disclose to Rustic Pathways any and all letters, reports, and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release Rustic Pathways, my former employers, and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.*

Applicant Authorization:

I understand that if I am selected for hire, it will be necessary for me to undergo a background check in order to be considered for employment with Rustic Pathways.*

Applicant Statement:

In the event of my employment with Rustic Pathways, I understand that I am required to comply with all rules and regulations of Rustic Pathways.

If hired, I understand and agree that my employment with Rustic Pathways is at-will, and that neither I, nor Rustic Pathways is required to continue the employment relationship for any specific term. I further understand that Rustic Pathways or I may terminate the employment relationship at any time, with or without cause, and with or without notice. I understand that the at-will status of my employment cannot be amended, modified, or altered in any way by any oral modifications.*

Applicant Statement:

I understand that the safety of students and staff is extremely important to Rustic Pathways and that Rustic Pathways is committed to ensuring a safe working environment. I understand that I, and every employee, have a responsibility to prevent accidents and injuries by observing all safety procedures and guidelines and following the directions of my site supervisor. I understand and agree to comply with federal, state, and local regulations related to on-the-job safety and health.

I hereby certify that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.

I understand that if I am selected for hire with the Rustic Pathways USA company, it will be necessary for me to provide satisfactory evidence of my identity and legal authority to work in the United States, and that federal immigration laws require me to complete an I-9 Form in this regard. I understand that Rustic Pathways participates in E-Verify.

I understand that if any term, provision, or portion of this Agreement is declared void or unenforceable, it shall be severed and the remainder of this Agreement shall be enforceable.*

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